In some cases, yes — we’re happy to accept customer-supplied blanks on orders of 50 units or more. However, please note that we’re unable to replace or refund any items if something goes wrong during production. For peace of mind and full coverage, we always recommend ordering garments directly through The T-Shirt Bakery.

We’ll do everything we can to prioritise time-sensitive orders, but we can’t guarantee a faster turnaround. Let us know as early as possible so we can try to help.

If there’s a clear weight discrepancy on the parcel, we’ll gladly send out the missing item at no extra cost. Please note: we’re only able to resend full items from your original order, not partial replacements.

If the wrong item was sent, or the product arrived stained or misprinted, we’ll arrange a free replacement. Just let us know within 14 days of delivery and send us a clear photo of the problem. This applies to all custom t-shirts, custom hoodies, and custom sweatshirts we supply.

Prints shouldn’t peel or fade if washed correctly at 30°C. But if the print deteriorates within 60 days of purchase and you provide a photo, we’ll replace it for you. For best results, always follow care guidance for DTG Printing.

We’re unable to cover replacements on untracked shipping methods. If the item is lost, a new order will need to be placed to resend it. For peace of mind, we recommend choosing a tracked service where available — especially on bulk orders.

If a tracked service was used, we’ll open an investigation. Our couriers can provide GPS proof, delivery photos, and other details to help locate the parcel. If it’s confirmed lost, we’ll arrange a free replacement. Please report lost parcels within 30 days of the delivery date. If you need support, contact us here.

We can’t resend items free of charge if the delivery address was incorrect or incomplete. A new order must be placed. Please ensure your customer provides the full, accurate address during checkout. This applies to all orders, whether shipped directly or fulfilled from our Warrington location.

Before we send a replacement, we need to allow enough time for delivery based on the shipping method and destination. If the delivery timeframe has passed and tracking isn’t showing progress, we’ll look into it. For more info, please see our Shipping Method page.

We don’t accept direct returns. If your customer wants to return or exchange an item, it should be sent back to your own address for handling. This is standard for those managing their own printing for business or operating as a reseller.

Yes — but only if the order hasn’t entered production. We process orders daily at 9am (and more frequently during peak times like November and December). Once production has started, changes can’t be made. You can avoid this by reviewing orders before uploading artwork using our artwork guidelines.