SHIPPING POLICY

Before we get into specifics, let us be clear on our shipping "philosophy":

  • We want to get things to you as quickly as humanly possible.
  • To keep things simple, we offer Free Shipping in the United Kinfdom on selected products and services.
  • If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged.

Our primary shipping service is  either Royal Mail or an Interparcel courier that take up to 2-7 business days depending on the delivery service used.

Delivery Time

Delivery Time is dependent on 2 factors: 

  1. "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
  2. The method of delivery - our Free shipping method is either Royal Mail or an interparcel courier.
    • Royal Mail first class takes up to 2-3 business days to be delivered. 
    • Royal Mail second class takes 3-5 business days to be delivered.
    • For larger parcels we use an interparcel courier which takes 2-3 bisness days to be delivered.  
    • Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

Free shipping is avaialbe on selected item, which will be delivery to you via Royal Mail or courier with (with in 3-7 days). Free shipping promotions are available on domestic shipments, within the United Kingdom, only.

Calculating Cost

We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.